This Data Usage Policy explains how Digistra Wave Enterprise (“Digistra Wave,” “we,” “our,” or “us”) uses information associated with visitors, registered users, webinar participants, subscribers, and other individuals who interact with digistrawave.com.

Our objective is to use personal information responsibly and only for legitimate purposes connected with our webinar, subscription, professional learning, website, security, and support services.

This policy complements our Privacy Policy and Cookie Policy.

1. Scope of This Policy

This Data Usage Policy applies to information processed in connection with:

• User accounts;
• Webinar registrations;
• Webinar participation;
• Paid learning access;
• Subscriptions;
• Recordings and digital resources;
• Certificates where applicable;
• Transactions;
• Website activity;
• Customer support; and
• Marketing communications.

The information actually processed depends on the Digistra Wave services you use.

2. Types of Data We May Use

Account and Contact Data

This may include your name, email address, account details, preferences, and other information needed to administer your account.

Webinar and Learning Data

We may process information about webinar registrations, learning categories, attendance or participation, recording access, subscriptions, and certificate-related activity where applicable.

Transaction Data

For paid services, we may process limited information such as the transaction reference, amount, date, payment status, and service purchased.

Complete sensitive payment credentials are generally handled by the applicable payment provider.

Technical Data

This may include IP addresses, browser and device information, session information, website interactions, security logs, and similar technical information.

Communication Data

If you contact Digistra Wave, we may process your email address, message, relevant account details, and information necessary to respond to your enquiry.

3. How We Use Data

Personal information may be used to:

• Create and maintain accounts;
• Authenticate users;
• Process webinar registrations;
• Administer subscriptions;
• Confirm transactions;
• Provide webinar access;
• Deliver eligible learning resources;
• Maintain learning records;
• Provide certificates where applicable;
• Send webinar reminders;
• Respond to enquiries;
• Resolve technical issues;
• Improve website functionality;
• Analyze service performance;
• Maintain platform security;
• Detect fraud and misuse; and
• Meet applicable legal obligations.

We seek to avoid using personal information for unrelated purposes without an appropriate legal basis.

4. Webinar and Learning Data

Information about webinar participation may be used to provide and administer Digistra Wave’s learning services.

For example, we may use relevant data to confirm that a participant is registered, provide joining instructions, maintain subscription access, deliver eligible recordings, or determine whether applicable participation requirements have been completed.

Where practical, we aim to limit learning data to information relevant to providing and improving the service.

5. Subscription Data

Where users subscribe to Digistra Wave learning services, relevant information may be used to:

• Activate subscription access;
• Associate benefits with the correct account;
• Maintain subscription status;
• Provide included learning resources;
• Communicate important subscription information; and
• Resolve account or access problems.

Subscription information is not intended to be used for unrelated purposes without an appropriate legal basis.

6. Website Analytics

Digistra Wave may analyze website usage to understand how visitors interact with the platform.

Analytics may help identify:

• Frequently visited pages;
• General learning interests;
• Website navigation patterns;
• Technical problems;
• Performance issues; and
• Opportunities to improve usability.

Where practical, aggregated or anonymized information may be used instead of directly identifiable information.

Non-essential analytics technologies will be subject to applicable cookie and consent requirements.

7. Personalization

Where relevant functionality is available, information about learning interests or previous platform interactions may be used to make Digistra Wave more relevant to individual users.

For example, users may see information about learning categories or webinars related to their previous interests.

Personalization will be carried out only where an appropriate legal basis exists.

8. Payment and Transaction Data

Third-party payment providers may process transactions for Digistra Wave services.

We may receive limited transaction information needed to:

• Confirm successful payment;
• Activate paid access;
• Maintain transaction records;
• Investigate billing problems;
• Process eligible refunds; and
• Prevent fraudulent transactions.

Digistra Wave does not intentionally use complete card credentials for advertising or analytics.

9. Marketing Communications

Where legally permitted, Digistra Wave may use contact information to communicate about:

• Upcoming webinars;
• New learning topics;
• Subscription services;
• Professional development opportunities; and
• Relevant platform updates.

Users may opt out of eligible promotional communications.

Marketing opt-outs do not necessarily prevent essential communications concerning webinar access, transactions, subscriptions, security, or account administration.

10. Security and Fraud Prevention

Certain account, technical, and transaction information may be processed to protect Digistra Wave and its users.

This may include identifying:

• Suspicious login attempts;
• Unauthorized account access;
• Fraudulent transactions;
• Abuse of paid access;
• Attempts to bypass security measures; and
• Malicious website activity.

Where appropriate, suspicious activity may result in temporary access restrictions while the issue is investigated.

11. AI-Related Data Use

Digistra Wave provides educational content covering artificial intelligence and automation.

The availability of AI-related webinars does not by itself mean that personal information submitted to Digistra Wave is used to train artificial intelligence models.

If AI or automated technologies are introduced for functions such as recommendations, security, analytics, personalization, or fraud detection, relevant information will be handled according to applicable privacy requirements.

We will not represent user data as being used for AI model training unless such processing actually takes place and users are appropriately informed.

12. Third-Party Service Providers

Digistra Wave may use third-party providers to support its services.

Depending on the systems actually used, these providers may support:

• Website hosting;
• Cloud infrastructure;
• Webinar delivery;
• Payment processing;
• Video or recording functionality;
• Email communications;
• Analytics;
• Security; and
• Customer support.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant function.

13. Sharing of Personal Data

Information may be shared where reasonably necessary with authorized service providers, payment processors, professional advisers, security providers, or competent authorities.

Disclosure may also occur where required to:

• Comply with applicable law;
• Respond to lawful requests;
• Investigate fraud;
• Protect user or platform security;
• Establish or defend legal claims; or
• Facilitate a legitimate business transfer.

Digistra Wave does not sell or rent personal information to third parties for their independent commercial use.

14. International Processing

Some third-party service providers may process information outside Ghana.

Where applicable data protection law requires safeguards for international transfers, appropriate mechanisms may be used.

These may include contractual protections, recognized transfer mechanisms, or other legally appropriate safeguards depending on the circumstances.

15. Data Retention

Personal information is retained only for as long as reasonably necessary for the relevant purpose.

Retention considerations may include:

• Active accounts;
• Webinar participation;
• Subscriptions;
• Transactions;
• Learning records;
• Certificates;
• Support communications;
• Security investigations;
• Fraud prevention;
• Dispute resolution; and
• Applicable legal obligations.

Information no longer required may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

16. Responsible Data Practices

Digistra Wave seeks to apply appropriate data protection principles, including:

• Lawful and transparent use;
• Purpose limitation;
• Data minimization;
• Appropriate accuracy;
• Reasonable retention;
• Security safeguards; and
• Respect for applicable privacy rights.

Access to personal information should be limited to individuals or service providers who reasonably require it for authorized purposes.

17. Your Data Rights and Choices

Depending on applicable law, users may have rights to:

• Access eligible personal information;
• Request correction;
• Request deletion;
• Restrict certain processing;
• Object to certain processing;
• Request eligible data portability;
• Withdraw consent;
• Opt out of promotional communications; and
• Manage applicable cookie preferences.

Legal conditions and exceptions may apply to these rights.

Further information is provided in our Privacy Policy and Account & Data Deletion Policy.

18. Changes to This Data Usage Policy

Digistra Wave may update this policy when its services, technology, data practices, or applicable legal requirements change.

The current version will be published on digistrawave.com with its latest revision date.

Effective Date: 28 September 2026
Last Updated: 28 September 2026

19. Contact Us

For questions about this Data Usage Policy or how personal information is used, contact:

Digistra Wave Enterprise
Website: digistrawave.com
Address: NE-0838-0649, HNO B333, Near Naa Sheriga JHS, Tunni, Naa Sheriga JHS, Tunni, Ghana
Information Email: info@digistrawave.com
Support Email: support@digistrawave.com

Please do not send passwords, complete payment-card information, or unnecessary sensitive information by email.