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Policy on Refunds

Since Digistra LTD does not process payments through our website, there are no automated refunds applicable online. Any refund request or adjustment to an invoice must be addressed directly through your designated account manager. As our services are based on labor, expertise, and time-intensive deliverables, all refund eligibility is determined by the specific terms laid out in your individual service contract.

  • Online refund requests are not applicable as no online payments exist.
  • Refund eligibility depends strictly on the milestones defined in your signed contract.
  • Disputes are managed through direct communication to reach an amicable resolution.
  • We aim to rectify service delivery issues through revisions and ongoing support before moving to contract termination.

Future Policy Updates and Provisions

While we currently operate strictly via offline agreements, we may in the future introduce online payment features to streamline client experiences. Should we implement such a system, this policy will be updated to include specific refund timelines, cancellation rules, and eligibility conditions. If you engage with future online billing systems, the following frameworks will apply:

  • Refund Timelines: Requests would be subject to a review period defined by the nature of the digital service provided.
  • Cancellation Rules: Users need to provide written notice within a specific timeframe prior to the next billing cycle.
  • Eligibility Conditions: Only specific service tiers or unused project hours would qualify for potential reimbursement.
  • Proactive Notification: Clients will be provided with ample notice and updated Terms of Service before any online payment functionality goes live.

How to Contact Us

If you have any questions regarding our service agreements, payment processes, or the terms of our collaboration, please do not hesitate to reach out. Our team is always ready to discuss how we can best support your business goals through our professional service models.

  • Communication: Please include your project reference number (if applicable) in your subject line to ensure a prompt response.
  • Correspondence: We encourage all inquiries to be sent via email to maintain a documented record of our communications.
  • Physical Address: NE-0838-0649, HNO B333, NEAR NAA SHERIGA JHS, TUNNI,NAA SHERIGA JHS,TUNNI, GHANA

*Please contact our support team at the email address above to request our current mailing or registered office address details to ensure your documents reach the correct department.

At Digistra LTD, your satisfaction and professional success are our primary objectives. We look forward to working with you to create exceptional digital outcomes through our dedicated, human-centered approach to business.

 

 

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