At Digistra LTD, we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, process, and protect your data in compliance with the Ghana Data Protection Act, 2012 (Act 843) and the General Data Protection Regulation (GDPR) for our global users, especially for EU consumers. Your trust is our foundation.

1. Introduction

Digistra LTD is committed to maintaining the highest standards of data protection. This policy explains our practices regarding your information, ensuring full compliance with the Ghana Data Protection Act, 2012 (Act 843). For users within the European Economic Area, we ensure that our processing activities align with the requirements of the GDPR.

2. Data Collected

We collect specific information to provide you with tailored services and a seamless web experience. This information is categorized as follows:

• Personal Identification: Full name, business email address, direct telephone number, and company name.

• Technical Information: Your IP address, browser type, operating system, and device identifiers.

• Communication Content: Details provided within your enquiry messages, feedback, or support tickets.

3. Data Collection Methods

We employ transparent methods to gather data, ensuring you are aware of what is being collected:

• Web Forms: Information provided directly through our contact and enquiry pages.

• Cookies: Small text files placed on your device to enhance site navigation and remember preferences.

• Direct Communication: Data shared via email, phone calls, or video consultations when engaging with our team.

4. Purpose of Processing

Your data is processed strictly for legitimate business operations intended to improve your interaction with Digistra LTD:

• Lead Handling: Responding to sales enquiries and qualifying potential business partnerships.

• Direct Communication: Providing updates on services, answering queries, and maintaining client relations.

• Support: Providing technical assistance and resolving service-related issues.

• Analytics: Monitoring website traffic and user behavior to optimize our digital presence and service offerings.

5. Legal Basis

We process your personal data based on the following legal frameworks:

• Consent: Where you have explicitly opted-in to receive communications or newsletters.

• Legitimate Interest: Where processing is necessary for our business operations, such as improving our services or security, provided it does not override your individual rights.

6. Data Sharing

Digistra LTD maintains strict confidentiality. We do not sell your data. We may share information only in the following contexts:

• Internal Teams: Authorized employees who require access to provide you with services.

• Service Providers: Trusted third-party partners (such as CRM software or analytics platforms) that assist us in our operations.

• Legal Authorities: Disclosure when required by law, such as responding to court orders or the Ghana Data Protection Commission.

7. International Transfers

As a global service provider, Digistra LTD may process your data outside of Ghana. In such instances, we ensure that:

• Adequate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

• The receiving jurisdiction provides a level of protection consistent with the laws of Ghana and the GDPR.

8. Data Retention

We do not hold on to your personal information longer than necessary.

• We adhere to a defined retention period of 12 to 24 months, depending on the nature of the data and the purpose for which it was collected.

• Once this period expires, the data is securely deleted or anonymized to prevent further identification.

9. Security Measures

Security is a top priority at Digistra LTD. We implement robust technical and organizational measures to safeguard your information:

• Data Encryption: Protecting data in transit and at rest to prevent unauthorized access.

• Access Controls: Restricted internal access based on the “principle of least privilege,” ensuring only necessary staff can view personal data.

• Secure Hosting: Storing information on secure, monitored servers with regular security audits.

10. User Rights

We recognize your sovereignty over your personal data. Under the Ghana Data Protection Act and GDPR, you have the following rights:

• Access: You can request a copy of the data we hold about you.

• Correction: You have the right to rectify any incomplete or inaccurate information.

• Deletion: You may request that we erase your data under certain circumstances (the “right to be forgotten”).

• Restriction: You can request that we temporarily stop processing your data.

• Objection: You have the right to object to our processing of your personal data based on legitimate interests.

• Data Portability: You can request a copy of your data in a structured, commonly used electronic format.

11. Complaints

Transparency is key. If you feel that your data privacy has been compromised, please contact us first. If you remain dissatisfied, you have the right to:

• Lodge a formal complaint with the Ghana Data Protection Commission.

• For EU citizens, lodge a complaint with your local Data Protection Authority.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to our team:

• Email: support@digistrawave.com 

• Address: NE-0838-0649, HNO B333, NEAR NAA SHERIGA JHS, TUNNI,NAA SHERIGA JHS,TUNNI, GHANA

13. Updates

Digistra LTD reserves the right to modify this PRIVACY POLICY to reflect changes in legal requirements or business practices.

• We recommend that you review this page periodically to stay informed.

• Significant changes will be communicated via email or through a notice on our website.

Continued use of our services constitutes your acceptance of the updated terms.