Digistra Wave Enterprise (“Digistra Wave,” “we,” “our,” or “us”) respects the privacy of individuals who visit digistrawave.com, create accounts, register for webinars, purchase webinar access, subscribe to learning services, access digital learning resources, communicate with us, or otherwise interact with our platform.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our webinar and online learning services.

We are committed to responsible Data Privacy, User Data Protection, Information Security, and Privacy Rights practices. As a Ghana-based business, our handling of personal information is subject to applicable Ghanaian data protection requirements. GDPR or UK GDPR requirements may also apply where their territorial requirements are satisfied.

1. About Digistra Wave

Digistra Wave is a Ghana-based webinar and online learning platform providing professional educational experiences for individuals, professionals, teams, and organizations.

Our services may include individual webinar access, subscription-based learning, professional development sessions, digital learning resources, and enterprise learning programs.

Business Name: Digistra Wave Enterprise
Website: digistrawave.com
Business Address: NE-0838-0649, HNO B333, Near Naa Sheriga JHS, Tunni, Naa Sheriga JHS, Tunni, Ghana
Information Email: info@digistrawave.com
Support Email: support@digistrawave.com

2. Information We Collect

The information collected depends on how you interact with Digistra Wave.

Personal and Contact Information

We may collect information such as:

• Name;
• Email address;
• Account details;
• Professional or organizational information where relevant;
• Country or general location;
• Webinar interests; and
• Information voluntarily submitted through forms.

Account Information

If you create an account, we may process information needed to establish, authenticate, and manage your account.

This can include account identifiers, login-related information, preferences, and records associated with your use of Digistra Wave.

Webinar and Learning Information

When you register for or participate in our learning services, we may process:

• Webinar registrations;
• Webinar access records;
• Subscription information;
• Selected learning categories;
• Participation information;
• Learning-resource access;
• Eligible recording access; and
• Certificate or completion information where offered.

Transaction Information

When purchasing webinar access or a subscription, we may receive limited transaction information such as:

• Transaction reference;
• Amount;
• Date;
• Payment status;
• Selected webinar or subscription; and
• Relevant billing information.

Sensitive payment credentials are generally handled directly by the applicable payment service provider.

Technical Information

When you access digistrawave.com, certain technical information may be collected automatically, including:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Pages visited;
• Session information;
• Referral source;
• Approximate location derived from technical information; and
• Security or diagnostic logs.

3. How We Collect Information

We may collect personal information when you:

• Visit digistrawave.com;
• Create or access an account;
• Register for a webinar;
• Purchase webinar access;
• Subscribe to a learning plan;
• Submit an enquiry;
• Access eligible recordings or resources;
• Subscribe to webinar updates;
• Contact our support team;
• Participate in surveys or promotions;
• Submit comments or feedback; or
• Interact with website features.

Certain information may also be collected automatically through cookies, server logs, analytics technologies, security tools, and integrated third-party services.

4. How We Use Personal Information

Digistra Wave may use personal information to:

• Create and administer accounts;
• Authenticate users;
• Process webinar registrations;
• Manage subscriptions;
• Confirm transactions;
• Provide webinar access;
• Send joining instructions and reminders;
• Provide eligible recordings and learning materials;
• Maintain applicable learning records;
• Provide certificates where offered;
• Respond to enquiries;
• Provide customer support;
• Improve website functionality;
• Understand learning interests;
• Analyze website performance;
• Prevent fraud and unauthorized activity;
• Protect account and platform security;
• Maintain appropriate records; and
• Meet applicable legal obligations.

We may also send information about upcoming webinars or learning opportunities where legally permitted.

5. Legal Basis for Processing

Where applicable law requires a specific legal basis, processing may rely on:

Contract

Information may be necessary to register users, provide paid webinars, administer subscriptions, or deliver requested services.

Consent

Consent may be used for optional marketing, certain cookies, or other processing where consent is required.

Legitimate Interests

We may process information where reasonably necessary to operate and improve Digistra Wave, prevent fraud, protect website security, understand platform performance, and maintain effective services.

Legal Obligations

Certain records may be processed or retained to comply with applicable legal, accounting, regulatory, or lawful reporting obligations.

Other lawful grounds may be relied upon where specifically permitted by applicable law.

6. Webinar and Subscription Data

Information associated with webinar registrations and subscriptions may be used to:

• Confirm enrollment;
• Associate access with the appropriate account;
• Provide webinar joining information;
• Send session reminders;
• Maintain subscription access;
• Provide eligible recordings;
• Deliver associated learning resources;
• Administer certificates where applicable; and
• Resolve access or billing issues.

Learning activity may also be associated with your account where necessary to provide the relevant service.

7. Payment Security

Payments for paid webinars and subscriptions may be processed using third-party payment service providers.

These providers may collect payment information directly and process transactions according to their own privacy, security, and regulatory obligations.

Where applicable, payment-card processors may operate under PCI DSS or comparable payment-security requirements.

Digistra Wave does not intentionally store complete card numbers, card security codes, or online banking passwords on its own systems.

8. Cookies and Similar Technologies

Digistra Wave may use cookies and related technologies to support website functionality.

Depending on the website configuration, these may include:

Essential cookies used for security, authentication, sessions, transactions, and core website functionality.

Functional cookies used to remember eligible website preferences.

Analytics cookies used to understand website traffic, performance, and general interactions.

Marketing cookies may be used where implemented and legally permitted to measure communications or campaigns.

Where legally required, appropriate consent will be obtained before eligible non-essential cookies are activated.

Additional information is available in our Cookie Policy.

9. Newsletter and Marketing Communications

Users may choose to subscribe to updates about upcoming webinars, professional development sessions, learning programs, and educational resources.

Where required, promotional communications will be sent on an appropriate legal basis.

Users may unsubscribe from eligible marketing emails through the unsubscribe mechanism included in the communication.

Opting out of promotional emails does not necessarily stop essential communications relating to transactions, webinar access, account security, or subscriptions.

10. Third-Party Services

Digistra Wave may use third-party providers to support its digital learning operations.

Depending on the systems actually enabled, these providers may assist with:

• Website hosting;
• Cloud infrastructure;
• Payment processing;
• Webinar technology;
• Video or recording delivery;
• Email communications;
• Analytics;
• Customer support;
• Security; and
• Fraud prevention.

Third parties may process limited personal information where necessary to provide their services.

11. Sharing Personal Information

We may share information with authorized parties where reasonably necessary to operate our services.

This may include:

• Technology service providers;
• Payment processors;
• Webinar service providers;
• Professional advisers;
• Security and fraud-prevention providers;
• Competent authorities where legally required; and
• Business successors in connection with a legitimate restructuring or transfer.

Digistra Wave does not sell or rent users’ personal information to third parties for their independent commercial use.

12. International Data Transfers

Some third-party technology providers may process information outside Ghana.

Where applicable law requires safeguards for international transfers, appropriate measures may be used.

Depending on the circumstances, these may include contractual protections, Standard Contractual Clauses where relevant, adequacy mechanisms, or other legally recognized safeguards.

13. Data Security

Digistra Wave takes reasonable organizational and technical measures designed to protect personal information.

Depending on the systems in use, these measures may include:

• Secure website connections;
• Access controls;
• Account authentication;
• Secure hosting;
• System monitoring;
• Software and security updates;
• Backup procedures; and
• Payment-security controls.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

14. Data Retention

Personal information is retained only for as long as reasonably necessary for the relevant purpose and applicable legal requirements.

Retention considerations may include:

• Active account duration;
• Webinar registrations;
• Subscription administration;
• Transaction records;
• Learning and certificate records;
• Support communications;
• Marketing preferences;
• Security investigations;
• Fraud prevention;
• Dispute resolution; and
• Legal or accounting requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely handled in accordance with applicable requirements.

15. Privacy Rights

Depending on applicable law and your location, you may have rights concerning your personal information.

These may include rights to:

• Request access;
• Correct inaccurate information;
• Request eligible deletion;
• Restrict certain processing;
• Object to certain processing;
• Request eligible data portability;
• Withdraw consent;
• Opt out of promotional marketing;
• Manage eligible cookie preferences; and
• Lodge a complaint with an appropriate data protection authority.

These rights may be subject to legal conditions and exceptions.

16. Account and Data Deletion

Users may request closure of an account or deletion of eligible personal information by contacting:

support@digistrawave.com

We may need to verify the identity of the requester before processing certain requests.

Some information may continue to be retained where reasonably required for transactions, legal obligations, fraud prevention, security, dispute resolution, or legal claims.

Further details will be provided in our Account & Data Deletion Policy.

17. Children’s Privacy

Digistra Wave’s services are primarily intended for professional, educational, and organizational learning audiences.

We do not knowingly seek to collect children’s personal information in circumstances prohibited by applicable law.

Where parental, guardian, or other lawful authorization is required for an individual to use a service, appropriate authorization should be obtained.

If we become aware that personal information has been collected contrary to applicable children’s privacy requirements, reasonable steps may be taken to address or delete the information.

18. Fraud Prevention and Data Breaches

Digistra Wave may process relevant technical, account, and transaction information to detect suspicious activity, fraudulent transactions, unauthorized access, or security threats.

If a personal data breach occurs, we may take appropriate steps to:

• Investigate the incident;
• Contain affected systems;
• Reduce potential harm;
• Remediate vulnerabilities;
• Document the incident; and
• Notify relevant authorities or affected individuals where required by law.

19. AI and Automated Technologies

Digistra Wave provides educational webinars covering artificial intelligence, automation, and related professional topics.

Offering educational content about AI does not itself mean that users’ personal information is used to train artificial intelligence models.

If automated technologies are used for analytics, recommendations, personalization, fraud detection, or security, relevant information will be processed according to applicable privacy requirements.

20. Comments, Reviews and User Content

Digistra Wave may allow users to submit comments, reviews, questions, feedback, testimonials, or other content.

Information submitted for public posting may become publicly visible.

Users should avoid including sensitive personal information in public comments or reviews.

Where appropriate, Digistra Wave may moderate or remove content that violates applicable policies or laws.

21. Third-Party Links

Our website, webinars, or learning resources may link to independent websites, tools, publications, or online platforms.

Those third parties maintain their own privacy practices.

Digistra Wave is not responsible for the privacy practices or content of independent third-party websites outside our control.

22. Ghana Data Protection and GDPR

As a Ghana-based business, Digistra Wave handles personal information with regard to applicable Ghanaian privacy requirements, including the Data Protection Act, 2012 (Act 843).

Where the EU GDPR or UK GDPR applies because its territorial requirements are satisfied, the corresponding privacy requirements and data-subject rights will be respected as required.

References to GDPR do not mean that GDPR automatically applies to every user or every Digistra Wave processing activity.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, learning services, technology, data practices, or applicable legal requirements.

The revised version will be published on digistrawave.com with an updated Last Updated date.

Where applicable law requires additional notice or consent for a material change, appropriate measures will be taken.

Effective Date: 28 September 2026
Last Updated: 28 September 2026

24. Contact Us

For questions about this Privacy Policy, personal information, account data, or privacy rights, contact:

Digistra Wave Enterprise
Website: digistrawave.com
Address: NE-0838-0649, HNO B333, Near Naa Sheriga JHS, Tunni, Naa Sheriga JHS, Tunni, Ghana
Information Email: info@digistrawave.com
Support Email: support@digistrawave.com

When submitting a privacy request, please provide enough information for us to identify the relevant account or records. Do not send passwords, complete payment-card information, or other unnecessary sensitive information by email.